(123) 456-7890 email@domain.com

Managed Services You Can Trust

GRAVIS APPS CLOUD CONTACT CENTER SOFTWARE DEMO

AGENT DASHBOARD

The Gravis Apps Agent Dashboard brings all of the channels together into one easy-to-use desktop interface that allows agents to quickly switch between them. Our universal transaction model is optimized across all devices, whether it’s phone, chat, email, or social media. The Agent Dashboard is functional and robust, yet still feels familiar to the agent, making training a breeze. Full Disclaimer: Your Agents won’t want to use another platform after experiencing Gravis Apps Agent Dashboard.

Customize Your Dashboard

Gravis Apps Intelligent Routing ensures that every interaction will be delivered to the right agent at the right time, every time. The Predictive Dialer keeps your contact center at optimal efficiency by strategically adjusting the dialing rate according to past campaign performance, agent availability and longest wait time.

Visual Cues Guide Agents

Custom popups alert agents when important prospects have been on waiting on hold to ensure the best possible customer experience is provided. These visual cues help guide agents actions while they navigate the waters of success.

Improve Productivity

Accelerate sales, improve contact ratios, and boost conversions with more live conversations by leveraging custom scripting to guide your agents through troubleshooting the most challenging phone calls.

Eliminate The Gap

Gravis Apps eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system that delivers unparalleled results.

Disposition Right Party Contact

Gravis Apps Call Dispositions are designed with the Agent in mind. Our user-friendly interface makes it easy for someone with very little training to navigate our system, ultimately summarizing the call by placing dispositions that are consistent across all channels.

Visual Cues Guide Agents

Custom popups alert agents when important prospects have been on waiting on hold to ensure the best possible customer experience is provided. These visual cues help guide agents actions while they navigate the waters of success.

ULTIMATE TOOLBOX

From real time analytics to the ability to produce KPI reports to clients in real time, GravisApps has the capability to produce real-time data metrics that allow you to make smarter decisions. Our big database management and processing software will not only fix your simple day to day small data manipulation issues, it will also provide a solution to process GIGS of data from any source.

Office

Iowa City, IA 

Hours

M-F: 8am – 9pm
Sat: 8am – 7pm
Sun: Closed

Call Us

(813) 677-8242