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EXPERIENCE THE POWER

From political organizations to Fortune 500 & start-ups, growing enterprises improve customer service & sales by engaging your most valued assets with high-volume dialing & enhanced IVR platforms.

Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry applications. Experience the power of Gravis Apps products and services FREE for 30 Days!

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We Power Great Experiences.

Pay As You Grow

Affordable pricing that scales with your growth.

No Hardware

No clunky equipment taking up space, not to mention expensive to maintain. With our managed services, we handle everything for you so you can focus on the things that matter most.

User-Friendly Integration

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

ENHANCE YOUR CONTACT CENTER WITH GRAVIS APPS

Gravis Apps Cloud Contact Center Software eliminates the hassle and expense of traditional on-premise contact center software. Fueled by state-of-the-art cloud server technology, agents will be able to log into Gravis Apps from anywhere. They just need a computer, headset and a high-speed internet connection.

Transform your customer service to successfully deliver powerful customer connections with our unique blended inbound and outbound solutions.

GRAVIS APPS CONTACT CENTER INNOVATION

Communicate with your customers through the channels they prefer, whether it’s phone, chat, web, email, video, or social media, Gravis Apps has you covered. Gravis Apps Cloud Contact Center Software delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop interface.

Through experience design, data intelligence, technology, process, and our people – we change lives.

Cloud Innovation

Enable agile, scalable and innovative environments to meet and exceed the evolving needs of today’s business.

Omnichannel

Omnichannel enables agents to move seamlessly between social media, mobile care, web, video, live chat, email, and voice calls — giving your customers a better experience.

Analytics & Reporting

Gravis Apps provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting.

Enhanced IVR

Gravis Apps IVR technology helps reduce staffing costs by allowing calls to be made and/or handled automatically. Whether you need an enhanced national interactive voice response (IVR) system to route calls or your are making voice broadcasting robo calls gathering polling numbers for your local congressman, our IVR is flexible and nimble to affect the solutions your customer need.

Predictive Dialer

Our virtually hosted predictive dialer will triple the number of times your callers spend talking or dramatically increase your list penetration rates. This is our flagship product. The system automates outbound dialing to landlines, connecting agents only to calls answered by live respondents. We guarantee our dialer platform will absolutely smoke whatever system you are paying twice as much per month. We are so confident in it, you can test drive it 30 days FREE!

Warning: Your Agents will not want to go back.

MANUAL TOUCH DIALER

Need a deal on a Manual Touch Dialer option? Try ours for FREE for 30 days and see how your inbound and outbound call center projects perform vs. what you are using now. You can drive the native or web-based software yourself or simply have us manage it for you. Triple agent talk time and skyrocket your results with our manual touch dialing platform. What are you waiting for? Try it 30 days FREE!

CUSTOMIZE YOUR CONTACT CENTER SOLUTION

Inbound

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).

Outbound

Accelerate sales, improve contact ratios, and boost conversions with more live conversations by leveraging Gravis Apps selection of automatic dialing modes.

Blended

Gravis Apps eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.

TOP TEN REASONS TO MOVE TO THE CLOUD

Find out the top ten advantages of cloud contact centers over traditional, on-premise solutions and see how moving to the cloud can maximize your success.

What is an IVR?

Interactive Voice Response (IVR) technology is a telephony customer self-service system by which customers can get information and perform basic functions through the phone system without the aid of a live agent. IVR’s are often used for such purposes as checking an account balance, making a payment, or resetting a pin number.

What's a Predictive Dialer?

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.