Cloud Contact Center Software
Professional services packages include high-quality resources and industry-leading methodology to ensure successful implementation of your virtual contact center.
The Ultimate Contact Center Solution
Lower Your Costs, Pay As You Grow
Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.
Your #1 Choice
Triple Agent Talk Time & Productivity!
Studies indicate that the Gravis Apps Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 46 minutes per hour. GravisApps IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.
Omnichannel Contact Center Solutions.
Empower agents with all the tools needed to deliver a more human experience.
Gravis Apps Cloud Contact Center Software empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.
Lower Your Costs and Improve Performance
Gravis Apps has the technology and experience to lower your costs and exceed your performance goals. We have solutions for any contact center application across all types of industries, including:
Providing the simplest solution for the most complex problem.
Gravis Apps also offers pre-built integrations for leading CRM systems, campaign management, automated dialing tools, and reporting capabilities that can help you drive your results to new heights.
Amazing Customer Experiences
Over 100,000 customers worldwide trust Gravis Apps
Why Choose Gravis Apps?
Maximize your business potential and gain the advantage
Now more than ever, the contact center is the front door for many businesses.
At Gravis Apps, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Let Our Clients Speak for Themselves
We’ll help you find the right strategy and products for your evolving business.
Frequently Ask Questions.
You have questions and we have experts available who have the experience to answer them.
Interactive Voice Response (IVR) technology is a telephony customer self-service system by which customers can get information and perform basic functions through the phone system without the aid of a live agent. IVR’s are often used for such purposes as checking an account balance, making a payment, or resetting a pin number.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
The manual dialers are the most basic form of call center dialers. They require agents to dial telephone numbers manually by referring to the contact list frequently. The agents even have to wait to see if the call is answered by a live person.
Practical AI Solutions Save Time and Money While Improving Productivity
The possibilities of the impact of artificial intelligence (AI) across all industries and even our personal lives are endless. However, in the contact center you need solutions that will make an impact today. You need practical AI solutions that reduce costs while increasing productivity.
Try FREE for 30 Days!
Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry applications. Experience the power of Gravis Apps products and services FREE for 30 Days!