- Welcome to Gravis Apps
Cloud Contact Center Software
Professional services packages include high-quality resources and industry-leading methodology to ensure successful implementation of your virtual contact center.
The Ultimate Contact Center Solution
Lower Your Costs, Pay As You Grow
Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.
No Hardware
No clunky equipment taking up space, not to mention expensive to maintain.
Attractive User Interface
Having an attractive and modern user interface makes navigating a breeze.
Fast Integration
Your contact center can be up and running in days, not months, and you can easily scale as needed.
Your #1 Choice
Triple Agent Talk Time & Productivity!
Studies indicate that the Gravis Apps Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 46 minutes per hour. GravisApps IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.
Omnichannel Contact Center Solutions.
Custom Apps
Fully customize applications based on your business needs and specifications.
Intelligent IVR
Reduce staffing costs by allowing calls to be made and/or handled automatically.
Digital Engagement
You will be able to reach out to your customers across Email, Phone and more, from one place.
Automate Your Tasks
Use powerful automations to automatically prioritize and assign queries from any channel and provide answers faster to customers.
Empower agents with all the tools needed to deliver a more human experience.
Gravis Apps Cloud Contact Center Software empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.
Lower Your Costs and Improve Performance
Gravis Apps has the technology and experience to lower your costs and exceed your performance goals. We have solutions for any contact center application across all types of industries, including:
- Inside sales organizations
- Sales professionals nurturing relationships
- Lead development team
- Inbound sales and direct response teams
- Telemarketing call center solutions
Inside Sales Teams
Improve agent efficiency, with up to three times (x3) more contacts per hour.
Inbound Care Teams
Give your customers a great experience that they’ll want to share.
Sales Professionals
Experience higher contacts and sales per hour and faster ramp-up times for new agents.
Collections
Improve recovery rates, while staying in compliance with all state and federal laws.
Lead Development Teams
Reach more leads per hour with the information your reps need to convert leads faster.
Telemarketing
Automated dialers filter out no-answers and voicemails, allowing agents to make more contacts.
Providing the simplest solution for the most complex problem.
Gravis Apps also offers pre-built integrations for leading CRM systems, campaign management, automated dialing tools, and reporting capabilities that can help you drive your results to new heights.
Amazing Customer Experiences
Over 100,000 customers worldwide trust Gravis Apps
Why Choose Gravis Apps?
Maximize your business potential and gain the advantage
Now more than ever, the contact center is the front door for many businesses.
At Gravis Apps, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Fast Integration
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
User Friendly
Unlike complex on-premise contact centers, Gravis Apps was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Affordable
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
Security
The Gravis Apps architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. Gravis Apps safeguards your infrastructure, applications, and operations against breaches and unforeseen events.
Testimonial
Let Our Clients Speak for Themselves
We’ll help you find the right strategy and products for your evolving business.
FAQ
Frequently Ask Questions.
You have questions and we have experts available who have the experience to answer them.
Interactive Voice Response (IVR) technology is a telephony customer self-service system by which customers can get information and perform basic functions through the phone system without the aid of a live agent. IVR’s are often used for such purposes as checking an account balance, making a payment, or resetting a pin number.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
The manual dialers are the most basic form of call center dialers. They require agents to dial telephone numbers manually by referring to the contact list frequently. The agents even have to wait to see if the call is answered by a live person.
Practical AI Solutions Save Time and Money While Improving Productivity
The possibilities of the impact of artificial intelligence (AI) across all industries and even our personal lives are endless. However, in the contact center you need solutions that will make an impact today. You need practical AI solutions that reduce costs while increasing productivity.
SPECIAL PROMOTION
Try FREE for 30 Days!
Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry applications. Experience the power of Gravis Apps products and services FREE for 30 Days!
